Returns & Exchanges
At HAY, we want you to be fully satisfied with your design purchase. If your item isn't the right fit for your space, you can return it within 30 days of delivery for a refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging with all protective materials included to ensure they remain safe during transit.
Attach the Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return box.
Drop Off and Track
Deliver your package to the nearest authorized carrier location and keep your tracking number until your refund is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing