Frequently Asked Questions
Everything you need to know about bringing HAY design into your home.
What is the standard delivery timeframe for furniture?
In-stock items typically ship within 5-7 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-4 weeks for transit and scheduling.
What is your return policy for home accessories?
We accept returns on unused accessories in their original packaging within 30 days of delivery. Please note that return shipping fees are the responsibility of the customer.
Do you offer a warranty on HAY products?
Yes, HAY provides a 2-year product warranty against manufacturing defects in materials and workmanship on all furniture and lighting items.
How can I track my order status?
Once your order has dispatched, you will receive a shipping confirmation email containing a tracking link. You can also monitor your status through your HAY account dashboard.
Are your products suitable for commercial use?
Many of our products are tested for contract use and meet international standards for durability in public environments. Please check the specific product specifications for 'Contract Grade' certification.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. Financing options via Klarna may also be available at checkout.